• Operations Manager

    Job Locations US-PA-Harrisburg
    Posted Date 2 months ago(1/11/2019 12:25 PM)
    Requisition ID
    Position Category
    Management & Above
    Internal Code
    Internal Reference
    Internal Code 3
  • Overview

    The Operations Manager (NEMT) reports directly to the General Manager in managing daily operations to include but not limited to; route supervision, staff and operator supervision, effective communication with internal and external customers and coaching employees for optimal performance, managing the entire operation in the absence of the General Manager, complying with all Company policies and managing the operation within the budgetary plan for the location.


    This is for proposed business and all offers are contingent upon Transdev's award of the contract.


    • Supervises daily activities of all operators and coordinates the activities of supervisors and dispatch personnel.
    • Oversees scheduling of operators; monitors operations and coordinates delivery of service with superiors.
    • Works closely with the maintenance department to ensure that all operation requirements are met.
    • Track, compile and analyze performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes and route scheduling.
    • Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks.
    • Assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel.
    • Coordinates with the safety and training department to ensure all safety goals and directives are met
    • Develops Operations department budget.
    • May operate a vehicle in revenue service, if necessary.
    • Maintains confidentiality of all information.

    Other duties as required.


    Education, Licensing, and Certifications:

    • High school diploma or equivalent, such as GED, required.


    Experience, Skills, and Knowledge Required:

    • 3 or more years of relevant NEMT transit supervisory experience required.
    • Thorough knowledge of basic laws, ordinances and regulations underlying the NEMT operation.
    • Thorough knowledge of the methods of operation of the transit system’s staff and operational departments.
    • Working knowledge and proficiency with Microsoft Word, Excel and relevant database programs.
    • Good written and oral communication skills.
    • Ability to organize and perform work efficiently; strong attention to details.
    • Ability to work effectively with labor; may include labor grievances and negotiations.
    • Travel requirement (as a percent): <5% travel for occasional meetings.


    Pre-employment Requirements:

    • Must be able to maintain a DOT medical card.
    • Must submit to drug testing and a criminal background check.


    Physical Requirements:

    • Must be able to work shifts or flexible work schedules as needed.
    • 100% of work is accomplished indoors and in air conditioned or well-ventilated facilities.
    • Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
    • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.




    For more information please visit our website at
    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.


    Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
    EEO is the Law Poster:


    Drug free workplace


    If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check


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