• General Manager

    Job Locations US-MI-Detroit
    Posted Date 2 weeks ago(1/3/2019 9:37 AM)
    Requisition ID
    Position Category
    General Managers/Assistant General Managers/Operations Managers
    Internal Code
    Internal Reference
    Internal Code 3
    Transdev Rail
  • Overview

    The General Manager is the key liaison between the Company and the client and provides dynamic leadership for a unique organization providing daily Streetcar transportation services to more than 2,000+- daily passengers.  The GM directs the overall operation of the Streetcar service and is also responsible for all aspects of contract compliance, oversight of local management team and employee work force, as well as, a maintenance subcontractor.  


    • Lead the local organization in providing safe, reliable and quality service that meet all corporate and client objectives, contract requirements and regulatory requirements.
    • Serve as the principal point of contact and communication with the client and primary corporate liaison with federal, state and local officials.
    • Establish and manage evaluation, performance, goals, succession planning for direct reports and ensure effective performance management is conducted by managers/supervisors of their staff members.
    • Oversee development of an annual multi-million dollar operational budget and manage key performance indicators (KPIs) against established financial targets.
    • Ensure compliance with corporate employment policies, procedures, safety regulations, and operating rules. Develop and implement local policies, procedures and protocol as necessary
    • Maintain up-to-date knowledge of and apply pertinent rules, regulations, policies and procedures set forth by the customer and/or outside agencies.
    • Ensure the identification and delivery of required safety, training and certification programs is successfully accomplished.
    • Oversee the supervision of assigned personnel, including hiring, work allocation, training, motivating employees to achieve peak productivity; manage performance; and recommendations for career development, promotion, discipline and separation.
    • Oversee the interpretation of the collective bargaining agreement to maximize the effectiveness of employment relation activities, safety expectations and company performance.
    • Ensure there is workforce compliance with all related safety rules and procedures and that hazards, risks and dangers are reported as required. 
    • Attend and participate in assigned training, safety and security education, and other coaching/coursework as assigned.
    • Enforce all FTA pertinent guidelines including but not limited to:
      • FTA and FRA Drug and Alcohol procedures
      • 49 CFR 674, 675 and 659



    Experience, Skills, and Knowledge Required:

    • Minimum 10 years excellent prior work experience in transportation, with 5 years in mid-senior management position and/or demonstrated experience equivalent to scope.
    • Experience in the application of labor agreements and management of a unionized workforce.
    • Experience in managing training and coaching activities.
    • Experience directing and overseeing contracts and related sub-contractors
    • Railroad industry experience a plus.
    • Rail mechanical knowledge a plus.
    • Demonstrated record of success managing and implementing cultural change in unionized, public-sector environment.
    • Ability to manage and oversee mechanical maintenance sub-contractor.
    • High-level analytical skills to problem solve difficult and complex interpersonal, technical, financial, and administrative matters.
    • Strong leadership, organizational and negotiation skills.


    Travel requirement (as a percent): <5% travel between properties and for meetings and outside training



    Education, Licensing, and Certifications Preferred:

    • Bachelor’s degree or equivalent in Business Administration, Logistics, Transportation, or related field preferred. 


    Pre-Employment Requirements:

    • Must submit to drug testing and a background check.


    Physical Requirements:

    • May have to lift 50 pounds 
    • May be required to work outdoors in any type of weather
    • Will work in close proximity to moving vehicles
    • May be required to work and respond to emergencies at any time of the day or night as required. 


    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.


    Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

    EEO is the Law Poster:


    Drug free workplace


    If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check


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