• Service Coordinator-Nassau County, NY

    Job Locations US-NY-Garden City
    Posted Date 4 weeks ago(12/20/2018 4:37 PM)
    Requisition ID
    Position Category
    Internal Code
    Internal Reference
    Internal Code 3
    Transdev Services
  • Overview

    Transdev Services Inc. is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, and paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.


    The Service Coordinator supports Transdev's contracted services agreement with Nassau County by providing hands on street operation management and supervision with proactive measures, including the issuance of directives to bus operators to keep fixed route bus services running safely and on time in spite of obstacles from traffic events, weather, passenger disruptions and other potential service interruptions. When situations require variation from standard practice, such as detours and schedule adjustments, the SC makes decisions and exercises the authority of the Company. Delivery of high quality service to the riding public is the foremost responsibility of the SC.


    This position is multi-functional and may rotate in shifts from driving in the field to boarding buses for real time service management and supervision. The work is often a series of routine and repetitive tasks punctuated with events requiring focus, attention, and problem solving in short intervals based on processing information quickly.  Decisions made or information relayed requires clear communications one on one with internal staff, external agencies or with Nassau County bus customers onboard or at a bus stop. Incumbents must enjoy using their knowledge and skill to help others.



    • Consults and coordinates with transit supervisors, command, bus operators, customers and any other necessary party regarding route and/or schedule variance.
    • Has decision making authority with realm of responsibility
    • Responsible for enforcing company policies within the shifts / service they manage
    • Thorough understanding of labor contract and work rules and responsible for ensuring compliance
    • Leadership role in solving problems and directing personnel appropriately
    • Supervises and instructs bus Operators with regard to safety and service
    • Directs, evaluates, commends and corrects the work of subordinate personnel with respect to adherence of rules, policies, and procedures
    • Assist Service Quality Managers (SQMs) with accidents and incidents.
    • Perform (Operator) evaluations and provides recommendations based on those evaluations


    TASK One: Supervise, Direct and Monitor field operations


    • Direct and monitor operators at the terminals and midpoints and giving direction on leave time.
    • Assist operators with boarding
    • Direct and monitor road operations including but not limited to ensuring bus operators perform to the standards set by Transdev, Federal and State DOT, FTA and Nassau County.
    • Direct and monitor bus operators including recommending discipline.
    • Route clearance: observe, react to, and report road conditions in need of repair or unsafe conditions that may affect bus operators or customers (pot holes, construction, obstructions, etc.)
    • Direct and monitor bus operators for compliance with safety procedures, schedule adherence, fare collection and general public relations
    • Coordinate with command center using best judgment for solutions
    • Field customer questions regarding regular service or service interruptions
    • Performs and completes all required daily documents (Service Coordinator (SC) Road Log, SmartDrive Logs, Driver Vehicle Inspection Report (DVIR) Checks, Onboard Operator Checks, Booking Sheets, etc.)
    • Work the "daily plan" to assure regular review of route, operator behavior, safety is met as well as to anticipate anything that could impact on time service goals

    TASK Two: Supervise and monitoring command center operations

    • Direct, and monitor and control movement of buses on the fixed route through the use of computerized systems: monitor bus from the time it enters service, until it pulls in to depot, including scheduling adherence system failures, emergency situations, and maintenance of balanced headways
    • Perform constant visual monitoring of buses on video display monitors and communicate by radio and telephone with operators and various personnel, gathering data and directing operators, especially when variation from the norm is required, particularly during interruptions due to weather or other causes.
    • Call to determine location and nature of operator problems and determine and direct type of response necessary, based on understanding of Company policy
    • Implement corrective actions to support on-time performance via dispatching to field staff, operators, etc.
    • Work on normal and emergency operations for safeguard of equipment, operators and customers
    • Makes in service decisions on detours and route activity.
    • Objectively investigates reports on operator and customer related problems and recommends proper course of action


    TASK Three: Administrative

    • Subtasks
    • Data entry is accurate and timely
    • Incident reports are well written, accurate and completed on a timely basis


    TASK Four: Team Support


    • Willingness to work on special projects
    • Lend assistance in the field without prompting
    • Ask for help when it is legitimately needed- putting the public first
    • Follow work procedures and guidelines


    • High school diploma or equivalent.
    • Experience in a safety sensitive environment preferred.
    • Previous supervisory experience preferred.
    • Previous experience in transportation or public service industry highly desirable.  Also, experience with monitoring of computers, dispatching in any field.
    • Ability to speak clearly to others and to convey information effectively in person, by phone or radio.
    • Experience dealing with the Union and working in the transportation industry a must.
    • Must have CDL permit at start of employment. Valid CDL class B with passenger and airbrake endorsements must be obtained within six (6) months of hire.
    • Must be able to demonstrate poise, tact, diplomacy and possesses good judgment and discretion.
    • Must possess ability to lead and motivate employees.
    • Detail oriented, well organized, and possess effective time management skills.
    • Proven customer service and interpersonal skills a must.
    • General knowledge of Windows-based computer operating system and Microsoft office package.
    • Must be able to work as a member of the team.
    • Ability to interact professionally with internal and external customer on all levels and be able to work well with diverse groups.
    • Must be able to work flexible hours or shifts.



    The physical demands described here are representatives of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

    • Must be able to sit or stand for long periods of time.
    • Must be able to lift up to 25 lbs.
    • Must be able to work 50% indoors and 50% outdoors.
    • Performs physical activities that require considerable use of the arms, repetitive hand-wrist motion, and legs and moving the whole body, such as climbing, lifting, balancing, walking, stooping, and handling of passengers and materials
    • While performing the duties of this job, the employee frequently works in outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals and vibrations


    • Must submit to drug testing and a background check



    For more information please visit our website at
    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.


    Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
    EEO is the Law Poster:


    Drug free workplace


    If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check


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