Transdev

  • Full-Time Dispatcher-Neptune, NJ

    Job Locations US-NJ-Neptune
    Posted Date 6 days ago(12/4/2018 12:51 PM)
    Requisition ID
    2018-9408
    Position Category
    Customer Service/Call Center/Dispatch/Reservationist/Scheduler
    Internal Code
    #TNA
    Internal Reference
    158
    Internal Code 3
    Ind1
    Company/Division
    Transdev Services
  • Overview

    Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.

     

    Schedules and dispatches transit drivers

     

     

    Responsibilities

    • Schedules and dispatches drivers
    • Answers calls from clients and schedule services
    • Maintains records, logs, and schedules of the calls received to schedule transit services, drivers dispatched, and customer cancellations or no-shows
    • Prepares reports on all activities occurring during their shifts.
    • Directs drivers through radio contact

    Other duties as required.

    Qualifications

    Education, Licensing, and Certifications:

    • High school diploma or equivalent, such as GED, required
    • A valid Class B or higher Commercial Driver’s License with passenger and airbrake endorsements required

     

    Experience:

    • One to two years of dispatch and/or customer service experience preferred

     

    Skills and Knowledge Required:

    • Ability to organize logical and efficient schedules and routes and adapt to changes
    • Ability to read, comprehend and understand a map
    • Ability to read, understand, and interpret transit system operating rules, regulations, policies, phases and routes
    • Ability to assist handicapped passengers when needed
    • Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs
    • Strong written and oral communication skills
    • Clear speech and pleasant phone demeanor
    • Ability to use a multi-line phone system and handle multiple tasks concurrently
    • Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups

    Travel requirement (as a percent): <5% for occasional meetings

     

    Pre-Employment Requirements:

    • Must submit to drug testing and a criminal background check
    • Must be able to maintain a DOT medical card

     

    Physical Requirements:

    • Must be able to work shifts or flexible work schedules as needed.
    • Majority of work is accomplished indoors and in air conditioned or well ventilated facilities
    • Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
    • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

     

     

    For more information please visit our website at www.transdevna.com/careers
     
    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

     

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

     

    Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
    EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

     

    Drug free workplace

     

    If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check

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