• Reservationist-Nassau County, NY

    Job Locations US-NY-Garden City
    Posted Date 1 week ago(12/3/2018 11:42 AM)
    Requisition ID
    Position Category
    Customer Service/Call Center/Dispatch/Reservationist/Scheduler
    Internal Code
    Internal Reference
    Internal Code 3
    Transdev Services
  • Overview

    Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.


    Reservationists are responsible for booking trips for ADA paratransit service for the handicap and disable community. Providing clients with timely, accurate, and courteous customer assistance and information to the general public daily.


    Reservationists are responsible for booking trips for ADA paratransit service for the handicap and disable community. Providing clients with timely, accurate, and courteous customer assistance and information to the general public daily. Work requires reservationists to exercise judgement to ensure compliance with established policies, procedures, and guidelines. Reservationists are required to maintain sensitivity and patience to a diverse group of individuals including the elderly and persons of disability in a demanding call center environment. Work involves a large amount of verbal communication, by telephone; attention to detail to prevent errors; good problem solving skills, and the use of various computer software applications and phone system.



    Position is under the direct supervision the Call Center Manager. All telephone calls are recorded and monitored for quality assurance & training purposes and will be used in employee evaluation sessions.


    Essential Job Functions:

    • Receive inbound client calls
    • Book reservations for paratransit service
    • Provide prompt and courteous customer service to inquiries from the general public
    • Work closely with the dispatchers to ensure on-time performance and efficiency of service
    • Verify and update passenger information, locations, addresses, and special comments using system software
    • Advise potential applicants of the eligibility requirements and assist them as instructed;
    • Prepare applications to be sent out to perspective applicants;
    • Maintain sensitivity and patience to a diverse group of individuals
    • Email/fax client’s certification information for visitor requests to other transit agencies within the nation;
    • Intake customer complaints and document to appropriate department personnel for resolution
    • Must be reliable and maintain regular attendance to assure efficient and effective performance of job duties
    • Maintains various logs and produces reports as assigned
    • Perform other job related duties assigned by management


    Education, Licensing, and Certifications:

    • High school education or equivalent, such as GED, required.


    • 1 year or more of customer service experience preferred.

    Essential Knowledge and abilities:

    • Ability to acquire a working knowledge of Nassau Inter-County Express service area;
    • Ability to communicate clearly and concisely both verbally and in written form;
    • Ability to work effectively and harmoniously in pressure situations with fellow employees, supervisors, dispatchers, and bus operators to attain the best possible transit service for customers;
    • Ability to operator standard office machines including, but not limited to, fax, copy machine, printers, scanner, computer, telephone and label makers;
    • Bilingual Spanish preferred, not required

    Travel requirement <5% of time for occasional meetings or training.


    Pre-Employment Requirements:

    • Must submit to drug testing and a background check

    Physical Requirements:

    • Must be able to work a flexible schedule, work hours may include a non-standard workweek, overtime, with various shifts and weekend work.
    • 100% of work is accomplished indoors and in air conditioned or well ventilated facilities
    • Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
    • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer


    For more information please visit our website at
    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.


    Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
    EEO is the Law Poster:


    Drug free workplace


    If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check


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