• Mobility Manager - San Francisco, CA

    Job Locations US-CA-San Francisco
    Posted Date 3 months ago(11/29/2018 9:55 AM)
    Requisition ID
    Position Category
    Management & Above
    Internal Code
    Internal Reference
    Internal Code 3
  • Overview


    Transdev, formerly Veolia Transportation, is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.


    Working as part of the SF Paratransit management team, the Mobility Manager will develop a strategic approach to transit service coordination and customer service and will seek to optimize transit resources while improving specialized transportation service options for seniors and persons with disabilities.


    The Mobility Manager will be responsible for coordinating and overseeing staff who will provide referral information and outreach to older adults and people with disabilities about the network of transportation services that are available through the San Francisco Municipal Transportation Agency (SFMTA) and SF Paratransit. These services currently include: Muni fixed route transit; group and individual travel training; Paratransit (traditional ADA van service, Group Van, and Taxi); Paratransit Plus; Paratransit Peer Escort program; Shop-A-Round shopping shuttle; and Van Gogh shuttle service.  The Mobility Manager and staff will also have knowledge of transportation programs and resources offered by outside entities.


    The Mobility Manager will also be responsible for evaluating all current transportation services available to these target groups and working to enhance, expand and promote coordination of these services. Furthermore, the individual will develop, recommend and implement a plan to best coordinate or deliver services so that resources are used more efficiently and the community is well-served.




    • Oversee the operation of a one-stop Mobility Management Center that provides comprehensive and individualized transportation information and referrals to older adults and individuals with disabilities. The Mobility Management Center should maintain a variety of interfaces to provide this information, including in-person, telephone hotline and website options.
    • Together with the Eligibility Manager, develop referral procedures and protocols to be used during the SF Paratransit ADA eligibility determination process to promote other transportation service options such as fixed route, travel training, Shop-a-Round, and Paratransit Plus.
    • Manage and expand Paratransit Peer Escort program for a select number of social services agencies.
    • Chair and coordinate the San Francisco Mobility Management Steering Committee and its subcommittees. Provide staff support to the San Francisco Paratransit Coordinating Council, as needed, and represent SF Paratransit on local and regional task forces, commissions, and committees as assigned.
    • Coordinate outreach events to disability and senior communities and conduct travel training on available transportation services, including SF Paratransit programs, with an emphasis on outreach to low income and underserved neighborhoods.
    • Through outreach, identify service gaps and unmet transportation needs of older adults and persons with disabilities in San Francisco and make recommendations for service changes, new programs, etc.
    • Evaluate existing services and make recommendations for more cost-effective service delivery. One example is to examine the feasibility of establishing a vehicle leasing program for retired SFMTA-owned vehicles and coordinate with existing van sharing programs to identify new opportunities to expand services.
    • Build and maintain collaborative relationships with other transportation programs as well as with health and social service agencies that provide transportation to explore new opportunities to better coordinate and effectively deliver transportation services.
    • Coordinate applicant responses to the Federal Transit Administration (FTA) Section 5310 grant program to increase the effectiveness of the proposals, with the goal of adding additional vehicles to the SF Paratransit Group Van program serving non-profits.
    • Manage consultant work ensuring that tasks are timely completed and that deliverables meet the satisfaction of Transdev and SFMTA.
    • Work with the General Manager and Director of Operations to identify needed enhancements and/or expansion of current transportation resources.
    • Other tasks as needed.


    The Mobility Manager will oversee the development and implementation of these activities along with SF Paratransit frontline managers responsible for the day-to-day functions of the SF Paratransit office including finance, eligibility and operations. This position will also be responsible for supervising and leading a team of mobility management specialists to carry out these activities. The Mobility Manager must be able to communicate, both orally and in writing, in a concise, clear and professional manner and possess the ability to explain project-related information.



    Experience, Skills, and Knowledge required:

    • Proactive and dedicated self-starter able to work both independently and collaboratively.
    • Must understand the basics of service/trip coordination and identifying needed improvements to current service resources to enable them to better serve the public. 
    • Experience working with disability and senior populations is required.
    • Proven leadership, collaboration and partnership skills and capability of interacting with diverse groups of people in an organized, sensitive, caring and understanding manner.
    • Must be customer focused and have excellent writing and speaking skills. Must have good listening, thinking and communication skills.
    • Experience supervising staff preferred.
    • Personal computer proficiency is a requirement of this job particularly having a demonstrated ability to work with Microsoft Excel, Word, Power Point and other relevant software.
    • Knowledge of transportation issues affecting seniors and individuals with disabilities in San Francisco is desired. Knowledge of ADA Paratransit eligibility criteria and processes is helpful. Knowledge of and experience working with governmental agencies is preferred.
    • Must be able to operate a motor vehicle safely and responsibly and possess a California driver’s license with a clean driving record; no DUI’s allowed. Candidate will be subject to a background check including CA DMV check, and pre-employment drug & alcohol screening.

    Other Duties:

    This job will require work with data collection and analysis, research, report generation and participation at public meetings and occasional participation at service providers’ meetings and may be required to make oral and/or written presentations as needed at these meetings. Other duties as assigned.



    Education, Licensing, and Certifications:

    • 4 year college or university with relevant coursework.
    • Minimum two years general work experience in a similar, fast-paced work environment, ideally related to public transit/paratransit and/or ADA-paratransit or launching new initiatives or start-up operations.
    • Graduate degree, the completion of some graduate coursework, or additional relevant work experience or education may be substituted to meet the required years of education or experience
    • Proven ability to work independently with high level of achievement.


    Work Environment:

    • Ninety-five percent (95%) of the work performed in the capacity of this position is in a professional office environment that is clean, well lit, and in compliance with the ADA’s Architectural Standards.
    • Minimal lifting is required and never any more than twenty-five (25) pounds. 
    • The remaining five percent (5%) level of work may be performed off-site but never in unsafe or hazardous surroundings. 
    • The office is environmentally friendly and neither smoking nor artificial scents are permitted in the work environment.



    For more information please visit our website at
    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.


    Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
    EEO is the Law Poster:


    Drug free workplace


    If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check



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