Transdev

  • Transportation Dispatcher South San Francisco

    Job Locations US-CA-South San Francisco
    Posted Date 1 month ago(11/6/2018 2:32 PM)
    Requisition ID
    2018-9292
    Position Category
    Customer Service/Call Center/Dispatch/Reservationist/Scheduler
    Internal Code
    #TOD
    Internal Reference
    VTOD
    Internal Code 3
    Ind2
    Company/Division
    Compass Transportation
  • Overview

    Compass Transportation is one of the most respected and reliable bus transportation companies in the Bay Area. We take pride in our experienced, professional drivers, NEW LUXURY BUSES and on-time performance. We are an integral component of and supported by Transdev Corporation, one of the global market leaders of private transportation services with offices in 21 countries worldwide, and proudly serving the needs of commuters, tourists, and the public.

     

    Our clientele includes global, leading, and cutting edge technology companies. We are growing, expanding, and becoming the top benchmark industry leader of providing quality transportation services, while simultaneously being the strategic/centralized hub, network, and transport of client passengers within Silicon Valley and the San Francisco Bay Area region.

    Our company also provides enterprise-wide charter transportation services and needs for professional athletics and sports teams, academic universities and colleges, and other special clientele/events (conventions, fairs, tours, and etc.). Our fleet armada size is nearly 200 coach bus vehicles.

    Our core competency is total quality management with a specialized emphasis on continuous process improvement.

     

    1. We are seeking a highly skill, talented, interpersonal, and professional full time dispatcher to work Monday thru Friday.

     

    2. We are also seeking a highly skill, talented, interpersonal, and professional full time Dispatcher to work from 4 am to 2:30 pm, Friday thru Monday (four: 4 consecutive days of Friday, Saturday, Sunday, and Monday).

     

    Responsibilities

     

    The Transportation Dispatcher is a focused and responsible position. The main goal is to provide excellent customer service to our customers and drivers. The Transportation Dispatcher will serve as a liaison between our customers and drivers

    • Deal directly with our customers/drivers either by telephone, electronically or face to face
    • Respond promptly to inquiries
    • Keep records of customer interactions and transactions
    • Communicate and coordinate with internal departments
    • Has intimate knowledge of our customers' needs
    • Follow up on customer interactions
    • Able to suggest improvements to the operations team
    • Able to communicate clearly
    • Able to adapt to changes at the last minute
    • Able to perform weekly audits that pertain to our operations policies and procedures

     

    Qualifications

     

    Minimum of one (1) year of dispatch operations experience within the transportation industry preferred.

     

    KEY COMPETENCIES

    • Interpersonal Skills
    • Listening Skills
    • Adaptability
    • Stress Tolerance
    • Initiative
    • Problem analysis and Problem-Solving
    • Attention to detail and accuracy
    • Customer Service Orientation

     

    Physical Requirements:                                                               

    Lift /Carry

    Stand

    O (Occasionally)

    10 lbs or less   O (Occasionally)

    Walk

    O (Occasionally)

    11-20 lbs          O (Occasionally)

    Sit

    C (Constantly)

     

    Handling / Fingering

    F (Frequently)

     

    Reach Outward

    F (Frequently)

     

    Squat or Kneel

    O (Occasionally)

     

    Bend

    O (Occasionally)

     

    Reach Above Shoulder

    O (Occasionally)

     

    Climb

    N (Not Applicable)

     

    Crawl

    N (Not Applicable)

     

    Squat or Kneel

    N (Not Applicable)

     

    N (Not Applicable)   Activity is not applicable to this occupation.

    O (Occasionally)      Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

    F (Frequently)          Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

    C (Constantly)          Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

     

     

     

    For more information please visit our website at www.transdevna.com/careers
     
    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

     

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

     

    Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
    EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

     

    Drug free workplace

     

    If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check

     

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