Transdev

  • Reservation Specialist - Intelliride

    Job Locations US-NE-Omaha
    Posted Date 1 month ago(10/15/2018 9:25 AM)
    Requisition ID
    2018-9156
    Position Category
    Customer Service/Call Center/Dispatch/Reservationist/Scheduler
    Internal Code
    #TNA
    Internal Reference
    402
    Internal Code 3
    Ind1
    Company/Division
    IntelliRide
  • Overview

    IntelliRide is a Transdev company. Transdev ois the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.

    The Reservation Specialist takes customer calls and pre-authorizes customer rides using a computerized scheduling system. Performs day of service dispatch duties as needed.

    Responsibilities

    • Receive phone and online requests for services, screen each request, and if approved, assign the trip to the appropriate NET provider.
    • Follow system and procedures to ensure consistent application of criteria for approval decisions.
    • Check Transdev email account for important staff updates.
    • Abide by policies and procedures provided in the Training Manual.
    • Attempt to resolve client concerns while on the phone, but if they are unable or are asked to escalate a call to a supervisor, manager, etc they may escalate the call to a reservation specialist team lead. If no reservation specialist team lead is available, the RS must document this on the client record and then escalate the call to a supervisor.
    • Spanish speaking a plus
    • Other duties as required.
    • Multiple shifts available

     

    Qualifications

    Education, Licensing, and Certifications:

    • High school diploma or equivalent, such as GED, required

     

    Experience:

    • 1 year or more of customer service experience preferred.

     

    Skills and Knowledge Required:

    • Ability to read, comprehend and understand maps
    • Ability to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases and routes
    • Basic math, writing, and computer skills
    • Ability to communicate via telephone with clear speech and a pleasant phone manner Travel requirement (as a percent): <5% for occasional meetings

     

    Pre-Employment Requirements:

    • Must submit to drug testing and a background check

     

    Physical Requirements:

    • Must be able to work shifts or flexible work schedules as needed.
    • 100% of work is accomplished indoors and in air conditioned or well ventilated facilities
    • Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
    • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

     

     

    For more information please visit our website at www.transdevna.com/careers
     
    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

     

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

     

    Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
    EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

     

    Drug free workplace

     

    If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check

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