• Operations Supervisor

    Job Locations US-MD-Hyattsville
    Posted Date 3 weeks ago(10/2/2018 10:03 AM)
    Requisition ID
    Position Category
    Internal Code
    Internal Reference
    Internal Code 3
    Transdev Services
  • Overview

    Transdev North America is the largest private sector operator of multiple modes of transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.



    The Operations Supervisor reports directly to the Operations Manager (OM) in fulfilling daily operations including but not limited to: route supervision, staff and operator supervision, effective communication with internal and external customers and coaching employees for optimal performance, managing the entire operation in the absence of the OM, complying with all Company and client policies.




    1. Conduct a walk around the premises prior to beginning the day’s activities to evaluate the operation. This will include making documentation of items related to safety, checking parking conditions, random inspection of buses, cleanliness of the location, office and shop conditions, and all other items related to this evaluation; after which the operations manager shall report to the manager upon the completion of this inspection.
    2. Supervises A.M./P.M. sign in boards to ensure all routes run on time. Monitors operators to check that each is prepared to drive and has received notification of any route changes. Completes the A.M. dispatch log recording all operator tardiness and absenteeism. Assigns spare operators and buses as required to provide on time coverage of routes.
    3. Ensures that delays in service are recorded and communicated. In addition, makes sure all accidents or breakdowns are handled appropriately.
    4. Monitors operator absence and tardiness. Initiates appropriate disciplinary action in a manner consistent with company/location policy. Advises OM of individual situations that require further attention.
    5. Is available at the dispatch counter after a.m. routes to assist operators with questions or problems. Supervises the communication of operator concerns or route changes.
    6. Assists the manager in meeting customer requirements.
    7. Assists the OM with supervision of location staff. Communicates job requirements and expectations. Monitors the performance of staff and provides coaching and guidance as required.
    8. Takes corrective action with an employee who fails to meet company policy or customer needs.
    9. In the event of an important meeting, appropriate steps should be taken to represent Veolia with the highest regard to customer service and professionalism.
    10. Other duties as assigned to ensure the efficient operation of at the facility.


    Education, Licensing, and Certifications:

    • High school diploma or equivalent, such as GED, preferred


    • 2 or more years of relevant operator experience, including supervisory experience, required

    Skills and Knowledge Required:

    • Knowledge of service area and ability to read a map
    • Ability to use a computer to generate reports and schedules
    • Ability to read, understand, and interpret transit system operating rules, regulations, policies, phases and routes
    • Good written and oral communication skills
    • Ability to organize and perform work efficiently; strong attention to detail

    Travel requirement (as a percent): 5% travel for occasional meetings; day-to-day travel required for emergency and other route issues


    Pre-Employment Requirements:

    • Must be able to maintain a DOT medical card
    • Must submit to drug testing and a criminal background check



    For more information please visit our website at
    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.


    Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
    EEO is the Law Poster:


    Drug free workplace


    If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check


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