Transdev

  • Radio Dispatcher-Rockland County, NY

    Job Locations US-NY-Hillburn
    Posted Date 3 months ago(9/14/2018 5:37 PM)
    Requisition ID
    2018-8988
    Position Category
    Customer Service/Call Center/Dispatch/Reservationist/Scheduler
    Internal Code
    #TNA
    Internal Reference
    102
    Internal Code 3
    Ind1
    Company/Division
    Transdev Services
  • Overview

    Transdev North America is the largest private sector operator of multiple modes of transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.

     

    The Radio Dispatcher coordinates and disseminates information to Operators, Supervisors and other pertinent staff involved in helping to provide on-time service of buses on routes.  The Radio Dispatcher uses a GPS CAD/AVL system to proactively manage the day-to-day on the road operations of transit service delivered by Transdev.

    Responsibilities

    • Radio Dispatcher provides verbal direction to Bus Operators, Road Supervisors and others.
    • Pro-actively intervenes, using all available resources, to ensure that the safest high-quality service is provided.
    • Collaborates with the local Transdev operating divisions and the Client regarding; service interruptions, on time performance issues, detours, bus stop concerns, lost & found items, service capacity and other needs.
    • Documents in various data base systems, information on service incidents including; accidents, medical/first responder, mechanical defects/road calls, full & passing events, etc.
    • Documents exceptional positive behaviors.
    • Applies and deliver properly documented progressive discipline as directed by manager to include: verbal counseling, written counseling, written work rule violation notices, etc.
    • Resolves disputes and concerns raised by employees
    • Represents management in dealing with union issues at first level.
    • Other duties as required.

    Qualifications

    Education and Licensing Required:

    • CDL class B

    Skills and Knowledge Required:

    • Knowledge of occupational hazards and safety precautions and procedures
    • Leadership experience
    • Ability to maintain effective working relationships with internal and external customers.
    • Mathematical and writing skills

     

    For more information please visit our website at www.transdevna.com/careers

     

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

     

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with

    disabilities to perform the essential functions upon request.

     

    Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

     

    EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

     

    Drug free workplace

     

    If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.

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