• Operations Manager

    Job Locations US-IL-DeKalb
    Posted Date 2 weeks ago(2 weeks ago)
    Requisition ID
    Position Category
    Management & Above
    Internal Reference
    Transdev Services
  • Overview

    The Operations Manager oversees daily operations to include but not limited to; route supervision, staff and operator supervision, effective communication with internal and external customers and coaching employees for optimal performance. 


    • Supervises daily activities of all operators and coordinates the activities of supervisors and dispatch personnel
    • Oversees scheduling of operators; monitors operations and coordinates delivery of service with superiors
    • Works closely with the maintenance department to ensure that all operation requirements are met
    • Track, compile and analyze performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes and route scheduling
    • Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks
    • Assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel
    • Coordinates with the safety and training department to ensure all safety goals and directives are met
    • Develops Operations department budget
    • May operate a vehicle in revenue service, if necessary
    • Maintains confidentiality of all information

    Other duties as required.


    Education, Licensing, and Certifications:

    • High school diploma or equivalent, such as GED, required.
    • BA/BS in transportation or logistics preferred.


    • 3 years operations management experience in a transit environment of similar size and scope.

    Skills and Knowledge: 

    • Must be able to demonstrate poise, tact, diplomacy and possesses good judgment and discretion.
    • Must possess ability to lead and motivate employees.
    • Experience dealing with federal, state, and local agencies (i.e.,FTAT, FTA, OSHA, etc.).
    • Excellent communication skills both written and oral.
    • Detail oriented, well organized, and possess effective time management skills.
    • Proven customer service and interpersonal skills a must.
    • General knowledge of Windows-based computer operating system and Microsoft office package.
    • Must be able to work as a member of the team.
    • Ability to interact professionally with internal and external customer on all levels and be able to work well with diverse groups.




    The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

    • Must be able to sit or stand for long periods of time.
    • Must be able to work flexible hours or shifts.
    • Must be able to lift up to 25 lbs.
    • Must be able to work 50% indoors and 50% out of doors.


    Pre-Employment Requirements:

    • Must submit to drug testing and a criminal background check


    For more information please visit our websiwwwat
    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.


    Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
    EEO is the Law Pohttp: http:/


    Drug free workplace


    If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check


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