The Reservationists is responsible for fulfilling all of the reservations responsibilities of the Contractor, which include but are not limited to: receiving customers’ requests for trips, entering this information in the paratransit scheduling software, initial scheduling of each trip, and confirming each reservation with the customer. Reservationists shall have sufficient familiarity with the service area and common locations in order to efficiently and accurate process reservations, and to avoid booking errors that could result from miscommunication. Reservationists shall be selected and trained to use best practices in customer service to create a positive customer experience, project a positive image of the MBTA and The RIDE, avoid conflict, ensure accurate communication, and avoid unnecessary delay.
Education, Licensing, and Certifications:
Skills and Knowledge Required:
For more information please visit our website at www.transdevna.com/careers
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm
Drug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check
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