• Scheduler

    Job Locations US-IN-Indianapolis
    Posted Date 3 months ago(8/8/2018 3:22 PM)
    Requisition ID
    Position Category
    Customer Service/Call Center/Dispatch/Reservationist/Scheduler
    Internal Code
    Internal Reference
    Internal Code 3
    Transdev Services
  • Overview

    Transdev, is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.


    The Scheduler is responsible for ensuring the highest level of manpower efficiency through effective scheduling of time off and management of work hours in a unionized environment. This position has a major impact on operating costs for the largest work group in the company (operators), including efficient scheduling of work time, management of time off and filling runs, coordinating absence reasons with other departments. The Scheduler oversees all technical aspects related to the scheduling computer program and software which includes programming errors or enhancements that may arise, as well as any debugging that needs to take place.


    1. Responsible for daily and weekly scheduling of operators to include the extra-board to ensure cost efficiencies while meeting service demands and union contractual requirements.
    2. Required to maintain the scheduling databases to ensure accurate information is maintained; to include the administration of operator time off and bidding process.
    3. Works closely with and in support of operators, operations, and other departments to ensure quality customer service delivery.
    4. Coordinates departmental and company goals and objectives with various departments to include, Operations, Human Resources, Safety and Training, and Maintenance.
    5. Assists with establishing procedures and standards for efficient and effective transit operations, enforces applicable laws, rules and regulations as they pertain to the position.
    6. Other duties as assigned to ensure the smooth operation of the department.


    • High School diploma or GED required.
    • 1-2 years transit operations experience essential.
    • Proven understanding of run time methodology and route scheduling techniques required.
    • Must be detail oriented and computer literate with experience in operating a data base, word-processing software, and spreadsheet software.
    • Must have the ability to work with time constraints and deal with multiple tasks simultaneously.
    • Well organized and possess effective time management skills.
    • Proven customer service and interpersonal skills.
    • Must be able to work as a team.
    • Ability to adapt and remain flexible in a fast-paced environment.
    • Must have knowledge of or the ability to learn Transdev's operating rules, procedures, routes, schedules and fare structure.
    • Basic math skills required.
    • Excellent proofreading, research, communication, organization and interpersonal skills required.
    • Must have prior Trapeze Scheduling Software experience
    • Must be willing to work flexible hours or shifts.The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job.  Reasonable accommodations can possibly be made to enable individual with disabilities to perform the essential functions. 


    • 100% of work is accomplished in doors and in air conditioned or well-ventilated facilities.
    • Frequently stands and walks; ability to sit for up to three hours; normal manual dexterity and eye-hand coordination; ability to bend, stoop, kneel, and corrected hearing and vision to normal range; verbal communication.
    • Exposure to minimal amounts of dust and internal noise.



    For more information please visit our website at
    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.



    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.


    Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
    EEO is the Law Poster:


    Drug free workplace


    If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check


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