Transdev is seeking a Call Center Manager in Naples, FL. The Call Center Manager is responsible for meeting all contract goals associated with the call center. Provides oversight of the day-to-day operations. Manages and coaches a team of call center professionals. Tracks activity and prepares and delivers reports on performance.
This is a fixed route and paratransit service with 27 vehicles.
This is for proposed business all offers are contingent upon Transdev's award of the contract.
Other duties as required.
Education, Licensing, and Certifications Required:
Education, Licensing, and Certifications Preferred:
Skills and Knowledge Required:
Travel requirement (as a percent): <5% travel to meet the needs of the business
Software Powered by iCIMS