Transdev

  • Intelliride Case Manager

    Job Locations US-NE-Omaha
    Posted Date 1 month ago(6/18/2018 5:01 PM)
    Requisition ID
    2018-8446
    Position Category
    Management & Above
    Internal Reference
    402
    Company/Division
    IntelliRide
  • Overview

    Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming. Ensures that member profiles are properly and fairly completed, maintained and updated. Paratransit assessments are properly and fairly completed.

    Responsibilities

     

    • Acts as the liaison between the renewed disabled and the organization by supplying
    • clients with information on requirements pertaining to services, scheduling, and assistance with use of services
    • Ensures that each department is in compliance with Americans with Disabilities Act (ADA) and related laws; works to develop plans to ensure compliance with ADA and ADA Accessibility Guidelines (ADAAG) across all transit properties
    • Schedule and visit facilities/clients and or paratransit riders/clients to provide information about services and scheduling, hear service concerns or complaints, and discuss upcoming improvements to the services
    • Sending and receiving faxes for medical documentation requests.
    • Maintains confidentiality of all information.  Arranging specialized transportation such as abnormal wheelchair size, airfare, etc. Maintaining documentation of all medical provider communications on client profiles.
    • Creating and maintaining subscription services.
    • Assisting clients in receiving DHHS approval of out of state requests.
    • Answering inbound calls on the dedicated case management line.
    • Other duties as required.

     

    Qualifications

    Education, Licensing, and Certifications:

    • High School Diploma or GED equivalent

    Experience:

    • 1 year or more of customer service experience preferred.

     

    Skills and Knowledge Required:

    • Comprehensive knowledge of ADA and related legal requirements related to public transit
    • Comprehensive knowledge of functional abilities of persons with disabilities and testing methods
    • Ability to develop, update, and lead presentations for clients
    • Strong written and oral communications skills
    • Knowledge of Microsoft Office tools, especially Word and PowerPoint Travel requirement (as a percent): <5% for occasional travel
    • Ability to read, comprehend and understand maps
    • Ability to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases and routes
    • Basic math, writing, and computer skills
    • Ability to communicate via telephone with clear speech and a pleasant phone manner Travel requirement (as a percent): <5% for occasional meetings

    Pre-Employment Requirements: Must submit to drug testing and a background check

     

    Physical Requirements:

    • Must be able to work shifts or flexible work schedules as needed.
    • 100% of work is accomplished indoors and in air conditioned or well ventilated facilities
    • Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
    • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

     

     

    For more information please visit our website at www.transdevna.com/careers
     
    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

     

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

     

    Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
    EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

     

    Drug free workplace

     

    If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check

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