• Director of Operations

    Job Locations US-MD-Hyattsville
    Posted Date 6 days ago(5/14/2018 4:04 PM)
    Requisition ID
    Position Category
    General Managers/Assistant General Managers/Operations Managers
    Internal Code
    Internal Reference
    Internal Code 3
    Transdev Services
  • Overview

    Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming. Responsible for large single facility or multiple-facility operations including all transit operations and customer service teams.


    The Director of Operations reports directly to the General Manager and is responsible for ensuring the efficient operation of the location.


    1. Directs the daily activities of all operators and coordinates the activities of facility managers; manages the customer service team and dispatch team.
    2. Ensures that operations resources are scheduled efficiently and all routes and shifts are fully staffed
    3. Works closely with the maintenance department to ensure that all operation requirements are met
    4. Reviews performance reports and establishes performance goals; resolves interdepartmental or inter-facility issues; ensures that process improvements are implemented.
    5. Makes hiring decisions for authorized roles; evaluates the work performance of staff; oversees compliance with labor contracts.
    6. Maintains Equal Employment Opportunity compliance and reporting.
    7. Ensures that accident/incident investigations are completed accurately; oversees the implementation of any safety and training as a result of accident/incident reviews.
    8. At the direction of the General Manager, manages relationships with employees, customers, suppliers, contractors, industry associations, the community, legislatures and representatives, regulatory agencies, and the media.
    9. Ensures that all safety goals and directives are met; assists with compliance of all safety training/ standards and requirements to include drug and alcohol training/testing.
    10. Develops and monitors Operations department budget; assists with setting of business unit goals and financial performance criteria for operating locations; communicates goals and financial performance to employees.
    11. Assists in the development and oversight of bid workups and analysis and participates in the bid process.
    12. Maintains confidentiality of all information.
    13. Other duties as required.


    • Bachelor’s degree or equivalent in Business Administration, Logistics, Transportation or related field preferred.
    • 10 or more years of relevant transit management experience required.
    • 5 or more years’ experience with fixed route/para-transit operations.
    • Labor relations experience, including contract negotiations and arbitrations required.
    • Business development experience required.
    • Knowledge of federal and state employment laws.
    • Understanding of Medicaid requirements for Americans with Disabilities Act (ADA) service.
    • Thorough knowledge of laws, ordinances and regulations underlying the transit operation.
    • Thorough knowledge of the methods of operation of the transit system’s staff and operational departments.
    • Ability to deal with state and local government.
    • Ability to manage cost control and financial/budget experience handling multiple locations.
    • Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs.
    • Strong written and oral communication skills; excellent presentation skills.
    • Ability to organize and perform work efficiently; strong attention to details.
    • Ability to work effectively with labor; including labor grievances and negotiations.
    • Travel requirement (as a percent): 20% travel between properties and for meetings and outside training.


    The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job.  Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions. 


    • Must be able to work shifts or flexible work schedules as needed.
    • Primary work is accomplished in an office or in a cubicle space equipped with a telephone and computer; time is spent sitting, typing, or looking at a computer.




    Travel requirement (as a percent): 20% travel between properties and for meetings and outside training


    Pre-Employment Requirements:

    • Must be able to maintain a DOT medical card
    • Must submit to drug testing and a criminal background check





    For more information please visit our website at
    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.


    Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
    EEO is the Law Poster:


    Drug free workplace


    If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check


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