Transdev

  • Customer Service Representative

    Job Locations US-NV-Las Vegas
    Posted Date 3 months ago(5/3/2018 7:12 PM)
    Requisition ID
    2018-8207
    Position Category
    Customer Service/Call Center/Dispatch/Reservationist/Scheduler
    Internal Code
    #TOD
    Internal Reference
    040
    Internal Code 3
    Ind2
    Company/Division
    Transdev on Demand (TOD)
  • Overview

    Transdev, formerly Veolia Transportation, is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming. Today, SuperShuttle is the premier shared ride airport transportation service in the United States. Currently, SuperShuttle provides service to and from more than 40 airports and over 50 cities and has approximately 1,200 distinctive blue and yellow vans on the road transporting over 8 million passengers per year. Our state of the art reservation system and proprietary automated dispatch system, group passengers by geographic area or along major routes. Customers enjoy the cost savings of a shared ride service along the assurance that they will reach their destinations reasonably quickly. Join the team that dominates the market! In addition, we offer medical, dental, vision, life insurance, 401(k), holiday pay, paid vacation and sick days. Join our team and help us bring forward a new era of transportation that is safer, more sustainable, efficient and progressive.

     

     

     

    Responsibilities

     

    The CSR (Customer Service Representative) will in a professional manner, meet and greet guests of SuperShuttle. Facilitate guest loading on vans/shuttle bus to their destination, while assisting as needed. Provide information of SuperShuttle and its service. Communicate with In/Outbound dispatcher and other co-workers to affirm efficient van/shuttle bus utilization. This a full-time position and the rate of pay is $12.50 per hour.

     

     

    • Meet and greet customers obtaining destination
    • Explain fare and promote round trip service
    • Accept payments only while inside booth and offer receipt
    • Group customers for efficient drop off (3 stops preferred 5 max)
    • Clearly direct passengers to their departing vehicle by # or curb location
    • Announce and minimize any wait times expected to customers
    • Instruct driver to stand outside of their vehicle while in the loading area in preparation of customer
    • Maintain a driver acknowledges dispatcher before departing
    • Balance register and voucher collections at the end of each shift
    • Maintain proper radio, phone and electronic device etiquette at all times
    • Keep the on duty Dispatcher and Supervisor informed of all unusual situations as they occur.
    • Monitor Airport guest activity, send vans to and from the airport circuit as needed.
    • Answer all customer and or operator/driver inquiries/problems in a quick and efficient manner. (i.e. “Where’s my Van?”; Passenger No-Show; Operator/Driver needs directions; etc…)
    • Use tools to find addresses, quote fares, and find zip codes. Have the ability to read a map, check flights, and make necessary changes as needed.
    • Must be able to work varied shifts, including weekends and holidays
    • Other duties as assigned

    Qualifications

    Education, Licensing, and Certifications:

    • High school diploma or equivalent, such as GED, required

    Experience Preferred:

    • Up to 2 years of customer service or basic office experience preferred

    Skills and Knowledge Required:

    • Pleasant telephone voice/manner • Strong written and oral communication skills
    • Strong listening skills
    • Ability to remain courteous with difficult or angry customers
    • Basic computer knowledge/PC experience
    • Some locations require bi-lingual skills. Travel requirement <5% of time for occasional meetings or training.

    Pre-Employment Requirements:

    • Must submit to drug testing and a background check • Must be able to pass Airport security clearance in order to obtain Airport badge

    Physical Requirements:

    • Must be able to work shifts or flexible work schedules as needed.
    • 90% of work is accomplished indoors and in air conditioned or well ventilated facilities 
    • Work is accomplished at a workstation or in a cubicle space equipped with a telephone, headset, and computer. 
    • Work environments are generally noisy and the employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
    • 10% - May at times stand outside in extreme temperatures due to the desert climate (adverse weather conditions) in order to assist passengers.

     

    For more information please visit our website at www.transdevna.com/careers
     
    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

     

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

     

    Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
    EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

     

    Drug free workplace

     

    If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check

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