• Lead Scheduler

    Job Locations US-MA-Boston
    Posted Date 2 months ago(5/8/2018 5:10 PM)
    Requisition ID
    Position Category
    Customer Service/Call Center/Dispatch/Reservationist/Scheduler
    Internal Reference
  • Overview

    Lead Schedulers are responsible for daily supervision and coaching of schedulers on the floor and at remote locations.


    • Reviewing schedule creation and modifications produced by schedulers for inefficiencies and policy violations (capacity violations, on-time violations, ride time violations, etc. where applicable) and making adjustments to resolve these
    • Providing individualized coaching to schedulers as necessary (beyond required training, as defined in the curriculum) to ensure issues are addressed
    • Resolve routine scheduling staffing issues, including covering breaks, staff tardiness or absence, and reassigning staff or modifying the staffing schedules as needed to maintain performance.
    • Working with the Service Analysis & Planning Manager to ensure scheduling staff schedules are properly placed in the day relative to batching schedule (historically, this has been later in the day)
    • Meet with the Dispatch & Scheduling Manager on a regular basis
    • Perform the duties of schedulers when needed and possible without compromising primary Lead Scheduler duties
    • Add new subscriptions that are requested by customers or that are on a wait list, following the MBTA guidelines


    Education Required:

    • High school diploma or GED

    Experience Required:

    • Three years of relevant experience, preferably in the paratransit industry
    • Experience supervising others

    Skills and Knowledge Required:

    • Excellent knowledge of the service area streets, landmarks, and institutions, including all major trip generators and transfer points
    • Excellent knowledge of traffic patterns and their impact on paratransit operations
    • Strong computer skills with knowledge of Microsoft office
    • Ability to learn new software
    • Ability to work flexible hours



    For more information please visit our website at
    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.


    Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
    EEO is the Law Poster:


    Drug free workplace


    If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.