Transdev

  • Operations Coordinator

    Job Locations US-TX-San Antonio
    Posted Date 2 weeks ago(5/4/2018 8:03 AM)
    Requisition ID
    2018-8186
    Position Category
    Customer Service/Call Center/Dispatch/Reservationist/Scheduler
    Internal Reference
    921
    Company/Division
    Transdev Services
  • Overview

    The Operations Coorinator will be the liaison between the operators and dispatch. Additionally, this role will provide operational support by responding to operator issues and concerns on a day to day basis.

    Responsibilities

     

    • Ensuring quality of service through contact with operators and dispatch
    • Receive, investigate, and responds to escalated service issues
    • Ensure compliance with dispatch procedures
    • Ensure compliance with established client procedures
    • Other duties as required.

     

    Qualifications

     

    Education. Licensing, and Certifications:

    • High School Diploma or GED

     

    Education Preferred:

    • 2 years or more years of operations experience in paratransit dispatch, or operations supervisory role
    • Experience with Trapeze software

     

    Skills and Knowledge Required:

    • Comprehensive knowledge of ADA and related legal requirements related to public transit
    • Comprehensive knowledge of functional abilities of persons with disabilities and testing methods
    • Ability to develop, update, and lead presentations for clients
    • Strong written and oral communication skills
    • Knowledge of Microsoft Office tools, especially Word and PowerPoint
    • Ability to read, comprehend and understand maps
    • Ability to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases and routes
    •  Basic math, writing, and computer skills
    • Ability to communicate via telephone with clear speech and a pleasant phone manner

     

     

    Pre-Employment Requirements:

    Must submit to drug testing and a background check

     

    Physical Requirements:

    • Must be able to work all shifts or flexible work schedules as needed
    • Being available on call off hours
    • 100% of work is accomplished indoors and in air conditioned or well ventilated facilities
    • Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
    • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

     


    For more information please visit our website at www.transdevna.com/careers
     
    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

     

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

     

    Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
    EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

     

    Drug free workplace

     

    If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check

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