Transdev

  • Assistant General Manager

    Job Locations US-MA-Dorchester
    Posted Date 3 weeks ago(5/1/2018 1:12 PM)
    Requisition ID
    2018-8162
    Position Category
    Management & Above
    Internal Code
    #TNA
    Internal Reference
    607
    Internal Code 3
    Ind1
    Company/Division
    Transdev Services
  • Overview

    Transdev North America is the largest private sector operator of multiple modes of transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.

     

    The Assistant General Manager supports the General Manager in directing the passenger transit operations of a location. This position is responsible for the day to day operations of the contract, facility and safety of personnel and passengers, customer service and managing the financials.

    Responsibilities

    • Oversees day-to-day transportation operations management.
    • Provides strategic planning and direction.
    • Collects, analyzes and interprets key performance indicators and takes appropriate actions.
    • Manages contract compliance including scheduling, on-time performance, and staffing responsibilities.
    • Responsible for compliance of all company policies.
    • Makes recommendations related to performance management, behavioral issues, corrective actions, policy interpretations, and terminations.
    • Coaches and mentors assigned staff; and assesses performance and provides feedback to direct reports.
    • Administers fair and consistent discipline.
    • Coordinates and oversees the annual bid processes (August, October and Summer bids).
    • Investigates external and internal complaints related to Drivers and operations performance.
    • Responsible for Driver attendance tracking.
    • Generates daily, weekly and monthly reports.
    • Develops and implements Standard Operating Procedures. 
    • Responsible for budget adherence.
    • Other duties as required.

    Qualifications

    Education, Licensing, and Certifications:

    • High School Diploma or equivalent (G.E.D.) required.
    • A Bachelor’s degree in Business Administration, Logistics, Transportation or related field preferable or any combination of education and experience.

     

    Experience:

    • Seven (7) years of supervisory or management level experience in the passenger transportation industry.
    • Labor relations experience.

     

    Skills and Knowledge Required:

    • Knowledge of relevant federal and state employment laws.
    • Thorough knowledge of laws, ordinances and regulations underlying the transit operation.
    • Thorough knowledge of the methods of operation of the transit system’s staff and operational departments.
    • Ability to deal with state and local government.
    • Ability to manage cost control and financial/budget experience handling multiple locations.
    • Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs.
    • Strong written and oral communication skills; excellent presentation skills; ability to influence people at all levels of the organization.
    • Ability to organize and perform work efficiently; strong attention to details.
    • Ability to work effectively with labor; including labor grievances and negotiations.

    Travel requirement outside of immediate area (as a percent) <5%

     

     

    Pre-Employment Requirements:

    • Pass a pre-employment drug test and background check including fingerprinting.

      

    Physical Requirements:

     

    The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Must be able to work shifts or flexible work schedules as needed.
    • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
    • Must be able to stand; walk; use hands to manipulate, handle or feel; reach with hands and arms; and talk or hear. 
    • The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl. 
    • The employee is occasionally required to lift up to 50 pounds. 

      

    Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this job, the employee may be exposed to outside weather conditions. The employee is frequently exposed to moving mechanical parts.  The employee is occasionally exposed to fumes or airborne particles.  The noise level in the environment is moderate.

     

    The job requirements and duties outlined in this document may be subject to change in order to meet the needs of each property location. 

     

       

    For more information please visit our website at www.transdevna.com/careers
     
    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

     

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

     

    Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
    EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

     

    Drug free workplace

     

    If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.

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