Transdev

  • Customer Service Representative (Part Time)

    Job Locations US-CA-West Covina
    Posted Date 3 weeks ago(4/4/2018 6:48 PM)
    Requisition ID
    2018-8054
    Position Category
    Customer Service/Call Center/Dispatch/Reservationist/Scheduler
    Internal Code
    #TNA
    Internal Reference
    540
    Internal Code 3
    Ind1
    Company/Division
    Transdev Services
  • Overview

    Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.

      

    Transdev is seeking individuals for the position of Customer Service Representative. This position is part of our management services contract with Foothill Transit, the second largest transit system in Los Angeles County, California. Foothill Transit is an award-winning bus system with a fleet of 361 vehicles and ridershep of 14 million annually.

     

     

    The CSR (Customer Service Representative) investigates, resolves, documents, and responds promptly to basic customer complaints and positive feedback in accordance with company policies and procedures.

      

    Primary responsibilities will include:
    Answer customer inquiries via phone and in person; sell various fare media

    Cash handling experience required

    Working 29 hours per week at $11.00 per hour

    Responsibilities

    • Promote a professional, friendly, customer-driven environment
    • Answer phones and customer inquiries in a timely manner
    • Sell a variety of passess
    • Issue ID's for discounted passess
    • Assure pass sales reconciliation is accurate
    • Prepare sales reports as necessary
    • Assist store manager with preparing various reports
    • Notify store manager immediately of any problems that arise
    • Assist with coverage at other Transit Store locations when needed
    • Flexible with working weekends and holidays
    • Receives customer inquiries and complaints.

     

    Other duties as assigned.

    Qualifications

    Education, Licensing, and Certifications:

    • High school diploma or equivalent, such as GED, required

     

    Experience Preferred:

    • Up to 1 year of customer service or basic office experience preferred

     

    Skills and Knowledge Required:

    • Pleasant telephone voice/manner
    • Strong written and oral communication skills
    • Strong listening skills
    • Ability to remain courteous with difficult or angry customers
    • Basic computer knowledge/PC experience
    • Some locations require bi-lingual skills.
    • Knowledge of cash register and money handling
    • Minimum one year experience in customer service
    • Type 35 wpm minimum
    • Cash handling experience preferred
    • Bilingual preferred

       

    Travel requirement <5% of time for occasional meetings or training.

     

     

    Pre-Employment Requirements:

    • Must submit to drug testing and a background check

     

    Physical Requirements:

    • Must be able to work shifts or flexible work schedules as needed.
    • 100% of work is accomplished indoors and in air conditioned or well ventilated facilities
    • Work is accomplished at a workstation or in a cubicle space equipped with a telephone, headset, and computer.
    • Work environments are generally noisy and the employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

     

    For more information please visit our website at www.transdevna.com/careers
     
    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

     

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

     

    Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
    EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

     

    Drug free workplace

     

    If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check

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