National Operations Manager

Posted Date 5 days ago(3/12/2018 3:58 PM)
Requisition ID
Position Category
General Managers/Assistant General Managers/Operations Managers
Internal Code
Internal Reference
Internal Code 3


The National Operations Manager will manage new program implementations, financial performance, and contract compliance for multiple locations across North America. This role will support our IntelliRide division,which provides Non-Emergency Medical Transportation(NEMT) and ADA Call Center services in North America. 



  • Reviews performance reports and establishes performance goals; resolves interdepartmental or inter-facility issues; ensures that process improvements are implemented
  • Maintains Equal Employment Opportunity compliance and reporting
  •  Manages relationships with employees, customers, suppliers, contractors, industry associations, the community, legislatures and representatives, regulatory agencies, and the media
  • Ensures that all safety goals and directives are met; assists with compliance of all safety training/ standards and requirements.
  • Develops and monitors operational budgets; assists with setting of business unit goals and financial performance criteria for operating locations; communicates goals and financial performance to employees.
  • Assists in the development and oversight of bid workups and analysis and participates in the bid process
  • Drives new progam implementation process 

Other duties as required.


Education, Licensing, and Certifications Required:

  • High school diploma or equivalent, such as GED, required

Education, Licensing, and Certifications Preferred:

  • Bachelor’s degree or equivalent in Business Administration, Logistics, Transportation or related field preferred


  • 10 or more years of relevant Transit or NEMT management experience required.
  • Experience with Medicaid, NEMT, or ADA Call Center operations highly preferred.
  • Business development experience required

Skills and Knowledge Required:

  • Knowledge of federal and state employment laws
  • Understanding of Medicaid requirements for Americans with Disabilities Act (ADA) service
  • Thorough knowledge of the methods of operation of call center staff and operational departments
  • Ability to deal with state and local government representatives
  • Ability to manage cost control and financial/budget experience handling multiple locations
  • Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs
  • Strong written and oral communication skills; excellent presentation skills
  • Ability to organize and perform work efficiently; strong attention to details

Travel requirement (as a percent): 50% travel


Pre-Employment Requirements:

  • Must submit to drug testing and a criminal background check


Physical Requirements:

  • Must be able to work shifts or flexible work schedules as needed.
  • Primary work is accomplished in an office or in a cubicle space equipped with a telephone and computer; time is spent sitting, typing, or looking at a computer.


For more information please visit our website at
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.


Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster:


Drug free workplace


If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check


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