Transdev

Operations Supervisors

Job Locations US-SC-North Charleston
Posted Date 3 weeks ago(2/2/2018 10:31 AM)
Requisition ID
2018-7734
Position Category
Other
Internal Code
#TNA
Internal Reference
723
Internal Code 3
Ind1
Company/Division
Transdev Services

Overview

 

Transdev, formerly Veolia Transportation, is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.

 

The Operations Supervisor oversees the day-to-day operations of the Fixed Route Service in the Field and office operations, a twenty-one (21) hours / 7 days week operations: assists the Operations Manager in implementing departmental policies and procedures while ensuring maximum reliability and efficiency of run and route coverage. Ensures compliance of the instituted labor contract (CBA) ; identifies potential issues by way of analyzing various reports and also through field observation.

 

 

Responsibilities

 

Essential Job Functions:

  • Provides both direct and indirect supervision to operations staff
  • Works closely with Maintenance, Dispatch and Operations to ensure high service levels while maintaining Transdev safety standards.
  • Evaluates daily performance indicators and makes adjustments to operations in order to best ensure productivity
  • Assists Operations Manager with completing performance evaluations for all Bus Operators
  • Verifies overtime / driving time sheets for payroll purposes
  • Supervises and monitors pre, relief and post trip inspections and to ensure Federal, state and company compliance applicable rules and regulations by Bus Operators
  • Assists in investigates and reviews accident/incident reports
  • Assists in facilitating Bus Operator, Safety and Customer Services Training
  • Assist in bus retraining and familiarization for new and current drivers
  • Assist in training on new technologies for operators/supervisor /dispatchers.
  • Supervises all direct reports during assigned shift while coordinating their efforts to ensure outstanding service levels are achieved and contract compliance is maintained. 
  • Assist in route analyzes, review and document route performance and provide reports with finding and recommendations for route improvements (OTP, Bus stop, short/long term detours) 

Directs, monitors and maintains system performance

  • Plans daily operations by coordinating subordinate activities
  • Monitors work and overtime schedules to ensure route coverage
  • Monitors routes by reviewing daily schedule adherence and on time performance (OTP)
  • Reviews and monitors detours, construction problems and road closures
  • Monitors a two-way radio and responds to problems and emergencies
  • Maintains a professional and courteous relationship with all police and emergency personnel when dealing with all accident/incident and emergency situations
  • Works well with fellow supervisors / dispatch, and all personnel of Transdev

 

Performs tasks and completes projects as assigned

  • Performs various functions as requested by the  Operations Manager
  • Provides coverage in the dispatch office and over the radio coverage
  • Performs other duties as required

 

Qualifications

Essential Knowledge and Skills:

  • Two (2) or more years of progressive experience in transit operations required
  • Three (3) or more years’ responsible supervisory experience required (this supervisory experience may be part of the three years’ transit experience requirement or may be in addition to transit experience if supervisory experience is outside of transit)
  • Two-year certificate in operations management, business management or other related field preferred or an amount of job experience equivalent to a two-year degree preferred

  • High School Diploma or GED and valid Commercial Class B CA driver’s license w/ Passenger, Air Brakes endorsement required

  • Must have the ability to prioritize, remember details, use experienced judgment, solve problems and be self directed

  • Must possess strong organizational and communications skills

  • Must be able to write clearly in a concise, correct manner and must be computer / tablet literate in word processing, excel, data base software and able to learn how to use other software (such as VDS, Mobil-view, TAP System, GPS Mapping systems)

  • Must have an in-depth knowledge of transportation systems

  • Must have a thorough knowledge of Charleston and vicinity or the ability to learn

  • Must be able to operate a bus/shuttle/support vehicle and a radio/dispatch system

  • Must be able to handle crisis situations well

  • Strong and competent communicator

  • Demonstrated effective leadership capabilities

  • Confident and self-motivated

  • Comfortable taking and accepting responsibility

  • Able to delegate and work under intensive time pressures

  • Must be able to take a leadership role in solving problems and assisting the Assistant Operations Manager in fulfilling Departmental plans

  • Must have the ability to objectively investigate reports concerning operator related problems

  • Must be able to successfully pass a pre-employment physical examination including a drug test and criminal/employment background check

 

Tools, Equipment and Vehicles Used:Computer, printer, two-way radio, telephone, cell-phone, digital camera, measuring wheel, fax, automobile, Bus, Van, Car, lap top computer, Electronic Tablet

 

Unique Working Conditions:Work inside and outside in any type of weather.

 

Candidate shall possess working knowledge of the transportation requirements of the Americans with Disabilities Act of 1990 (as amended) and other related legislation and regulations. 

 

Work Schedule: Position is full-time; work schedule may include nights, early mornings, graveyard, weekends, and holidays. Must be flexible and able to work non-traditional business days and hours
For more information please visit our website at www.transdevna.com/careers
 
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

 

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

 

Drug free workplace

 

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check

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