Lead Dispatcher

1 week ago(12/5/2017 4:37 PM)
Requisition ID
Position Category
Customer Service/Call Center/Dispatch/Reservationist/Scheduler
Internal Code
Internal Reference
Internal Code 3
Transdev on Demand (TOD)


Transdev is actively seeking a lead transportation dispatcher for their for their NYC operation. We are looking for qualified dispatchers who can provide excellent customer service to both our passengers and our drivers. Join Transdev and become a part of the largest private-sector operator of transportation in North America one that cares about its employees, passengers and the communities they serve. Why Work with Us? - Competitive Wages - Comprehensive benefits - Career advancement opportunities owing to Transdevs presence in over 200+ communities across North America


The duties of an Operation’s Supervisor shall include, but are not limited to, the following:

  • Respond, record and resolve customer feedback via multiple channels   
  • Communicate and coordinate with internal departments to help meet customer needs
  • Consciously create a workplace culture that is consistent with the overall organizations and that emphasizes the identified vision, guiding principles, and values of the organization.
  • Assist staff with any questions to ensure proper handling of customer issues or concerns.
  • Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, appropriate email, and regular interpersonal communication.
  • Ensure adequate standards are met for attendance and adherence
  • Review daily operational reports to make sure service goals are met.
  • Use effective verbal and written communication to distribute the most current information to the team members.
  • Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
  • Handle’s escalated calls.
  • Create an atmosphere of professionalism & mutual support among employees.
  • Must be able to handle multiple situations at once

Various other duties as needed



One year of experience in managing at a supervisor level or above in a customer service related industry.


Knowledge, Skills and Abilities:

  • Demonstrated professional example of “living a customer service attitude” as their number 1 priority.
  • Ability to read and interpret documents such as the employee handbook, procedure manuals, and operational guidelines.
  • Ability to write routine reports and correspondence. Ability to speak effectively to our customers or employees in the organization.
  • Requires above average computer expertise, including some use of word processing, and spreadsheets.
  • Above average ability to define problems, collects data, establish facts, and draw conclusions.
  • Ability to effectively communicate and interact with all levels of employees.



For more information please visit our website at
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.


Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. 
EEO is the Law Poster:


Drug free workplace


If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check



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