Fixed Route Dispatch Supervisor

2 weeks ago
Requisition ID
Position Category
Management & Above
Internal Reference
Transdev Services


Transdev, formerly Veolia Transportation, is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.


Ensures that all manifests are followed and all operators perform their routes in a timely manner. This is a frontline supervisory position. 


  • Ensures that all manifests and scheduled routes are performed accurately and timely. Makes spontaneous decisions regarding routes, assignments, or movements of trips.
  • Assigns manifests and documents assignments manually and in the specified computer system; updates and maintains dispatch log and extra board information.
  • Assigns and monitors coach availability; provides input on various operational issues including construction detours, serious weather conditions, found property, and passenger complaints.
  • Notifies all appropriate personnel of all incidents and accidents; monitors and directs emergency situations; ensures that all incidents and accidents are fully documented
  • Troubleshoots mechanical problems with all vehicular equipment; interfaces with maintenance for roadside assistance
  • Assists with operator hiring process; administers discipline to operators including recommendations for suspension or termination; oversees activities and supervises drivers room; documents attendance and enforces uniform policy; counsels employees.
  • Maintains confidentiality of all information


Other duties as required.


Education, Licensing, and Certifications:

  • High school diploma or equivalent, such as GED, preferred
  • Class B or higher Commercial Driver’s License with Passenger endorsement and Air brake endorsement required


  • 2 or more years of relevant operator experience, including supervisory experience, required

Skills and Knowledge Required:

  • Knowledge of service area and ability to read a map
  • Ability to use a computer to generate reports and schedules
  • Ability to read, understand, and interpret transit system operating rules, regulations, policies, phases and routes
  • Good written and oral communication skills
  • Ability to organize and perform work efficiently; strong attention to detail

Travel requirement (as a percent): 5% travel for occasional meetings; day-to-day travel required for emergency and other route issues


Pre-Employment Requirements:

  • Must be able to maintain a DOT medical card
  • Must submit to drug testing and a criminal background check



For more information please visit our website at
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.


Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster:


Drug free workplace


If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check


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