Transdev

IT Specialist- Nassau County, NY

US-NY-Garden City
3 weeks ago
Requisition ID
2017-7360
Position Category
Information Technology (IT)
Internal Code
#TNA
Internal Reference
516
Internal Code 3
Ind1
Company/Division
Transdev Services

Overview

Transdev North America is the largest private sector operator of multiple modes of transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming

 

The position of IT Specialist provides technical assistance in all areas of IT Infrastructure operations by handling help desk calls, tape backup maintenance, mobile and LAN phones, PC desktop / printer support, application support, Network ID/Password support and all other helpdesk required tasks.  Resolves or assists in problems encountered by system users and desktop applications. In addition, the IT Specialist maintains all computers and servers and monitors the related application programs and office programs. This position will work closely with the Network and Support Administrator to address all support related issues and provide recommendations for procedures or technology to enhance the monitoring and support. This position will assist with bus technology as assigned.  

 

Responsibilities

Provides Help Desk Support to end user

  • Help Desk Support for Desktop related issues.
  • Help Desk escalation on non-local issues to corporate.
  • Provide Help Desk Support for Printer and other Peripherals.
  • Provide Help Desk support for LAN Phone issues.
  • Provide Help Desk support for cellular phone issues.
  • Password Reset.
  • Follow-up with end user on tickets opened

 

Desktop and software for end user

    • Install Desktops and related software for end user.
    • Install Printers and other peripherals.
    • Create update desktop image based on local policy
    • Assist Network Admin or Technology Manager on LAN/WAN and Server Support.
    • Maintain and update local asset inventory as per policy.
    • Change off site tape backup as per policy.

 

Bus Technology

  • Assist Bus Technology Manager with repair, replacement and troubleshooting of bus technology systems such as bus analysis laptops and software, destination signs, Para Transit MDT, SmartDrive and other duties as assigned.

 

    •  

Percentage of Time for Essential Duties and Major Responsibilities:

Provides Help Desk Support to end user                                                      35%

Desktop and software for end user                                                                35%

Assist Bus Technology Manager and research new technologies                                                                                                  20%

Assist Network Administrator and Technology Manager                                                                                                       10%

 

Qualifications

QUALIFICATIONS:

 

  • High school diploma or GED required
  • Associates or Bachelor’s degree in MIS, computer science or related field or work experience equivalent to an Associate's or Bachelor’s degree required
  • MCP required, MCSE a plus
  • Four (4) years of progressive experience in hardware and software maintenance for PC workstations, printers and copiers, tape backup in a medium to large IT support group
  • Available to be on call 24/7 to assist in computer and network emergency situations
  • Must be able to write system documentation for new and existing programs
  • Ability to effectively help coordinate and manage system-wide computer interfaces a plus
  • Must have the ability to prioritize and deal with time pressures and daily system problems
  • Ability and willingness to learn applications and provide support
  • Ability to support mobile phones
  • Ability to support LAN phone technology
  • Excellent customer service skills
  • Excellent written and verbal communication skills
  • Strong time management skills

 

PHYSICAL DEMANDS:

The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

  • 100 % of work is accomplished indoors and in air conditioned or well ventilated facilities
  • Work is accomplished in an office or in a cubicle space equipped with a telephone and computer
  • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen

PRE-EMPLOYMENT REQUIREMENTS:

  • Must submit to drug testing and a background check

 

For more information please visit our website at www.transdevna.com/careers
 


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

 

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

 

Drug free workplace

 

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check

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