Paratransit Operations Manager

US-NY-Garden City
3 weeks ago
Requisition ID
Position Category
Management & Above
Internal Code
Internal Reference
Internal Code 3
Transdev Services


Transdev North America is the largest private sector operator of multiple modes of transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.


This position reports to the Director of Paratransit Services and is responsible for the daily management of paratransit services for persons with disabilities within Nassau County. They will assist the Director in developing and executing programs to improve service quality reduce costs, increase employee productivity, revenue and ridership. We seek a forward-thinking professional who can assume effective management of the Paratransit Department with the overall responsibility of daily operations in developing a program of safe and continuous improvement of paratransit services.




  • Provide direction to operators, dispatchers, schedulers, and safety supervisor
  • Monitoring ridership and performance; coordinate daily operator activity and scheduling
  • Respond to personal injury and vehicle accidents, completing on-scene investigations, and preparing/submitting corresponding reports to our insurance carriers and risk management team
  • Administer service contracts and maintain relationships with contractors and the general public
  • Knowledgeable in the application of labor agreements, work rules, policies, and procedures;
  • Provide timely, reliable, and effective written/oral reports; ensure that paratransit personnel adhere to operating and safety procedures, policies, rules/regulations;
  • Ability to analyze a variety of complex administrative problems to make sound recommendations for their solutions;
  • Establish and maintain working relationships with other officials, employees, labor and the public; understanding of sound fiscal financial principles
  • Thorough knowledge of the basic laws, ordinances and regulations underlying the transit operation; comprehensive knowledge of Americans with Disabilities Act (ADA)
  • Conduct accident and operator investigations
  • Investigating customer service complaints relative to safety issues and take corrective action
  • Prepare documents and participate in union grievance hearings
  • Developing and implementing operator safety awareness programs
  • Other assignments as directed by the Director of Paratransit Services


  • College degree or the equivalent;
  • A minimum of three to five years of managerial experience in a paratransit environment; advanced computer skills; and experience with transit software programs (Trapeze).
  • Must have a proficient understanding of paratransit scheduling tasks.  
  • Demonstrated ability to motivate personnel, communicate effectively, multitask and handle details, meet deadlines, work independently, facilitate cooperative liaisons;
  • Perform essential functions/duties/tasks, respond productively to change; maintain a professional in appearance, punctual, and reliable.
  • Possess valid commercial driver’s license with P endorsement and a valid DOT medical card; preferred
  • You must be able to pass a drug test and a criminal background check.



Travel requirement (as a percent): <5% travel for occasional meetings


Pre-Employment Requirements:

  • Must submit to drug testing and a criminal background check

Physical Requirements:

  • Must be able to work shifts or flexible work schedules as needed.
  • Regularly required to stand; walk; use hands to manipulate, handle or feel; reach with hands or arms; and talk or hear.
  • Frequently required to sit. Occasionally required to climb or balance; stoop, kneel crouch or crawl; and smell. Occasionally required to lift up to 25 pounds.
  • Up to 30% of the workday is spent outdoors monitoring service on routes, transit facilities, and company locations.
  • Must be able to work in extreme heat and cold and in a damp environment with moderate noise.
  • Remaining work is accomplished in an office or in a cubicle space equipped with a telephone and computer; time is spent sitting, typing, or looking at a computer.


For more information please visit our website at
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.


Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster:


Drug free workplace


If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check


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