Transdev

Dispatcher - Oakland, CA

US-CA-Oakland
1 month ago
Requisition ID
2017-7346
Position Category
Customer Service/Call Center/Dispatch/Reservationist/Scheduler
Internal Reference
484
Company/Division
IntelliRide

Overview

Dispatchers needed in Oakland, Ca (Pay beginning at $17.00/hr) 

Transdev is actively seeking a transportation dispatcher for their paratransit service in the Oakland, Ca. We are looking for qualified dispatchers who can provide excellent customer service to both our passengers and our drivers. 

 

Join Transdev at Oakland, Ca and become a part of the largest private-sector operator of transportation in North America – one that cares about its employees, passengers and the communities they serve.

 

Why Work with Us?

  • Competitive Wages beginning at $17.00/Hour, with progressive increases
  • Comprehensive benefits
  • Career advancement opportunities owing to Transdev’s presence in over 200+ communities across North America

Responsibilities

  • Receives and responds to telephone and voice radio calls from Bus Operators; provides callers with accurate and clear information or refers calls to appropriate staff for handling
  • Takes “Where is my ride” inquiry calls from passengers
  • Monitors drivers manifest for impossible or illogical trips and moves them in timely and logistical order
  • Responds to calls from drivers for assistance and direction
  • Understands service area in order to assist drivers in reaching their destination in a timely manner
  • Responsible for superior customer service delivery when dealing with drivers, passengers and other personnel.
  • Communicate and work in conjunction with window dispatcher to appropriately and safely direct drivers
  • Communicate cancellations and no-shows to drivers in a timely manner
  • Improve service productivity by consolidating trips on the day of service
  • Communicate route problems to appropriate personnel for review
  • Contribute to the harmonious working environment of all Transdev employees
  • Record/document any on-going driver issues to be relayed to contractors
  • Participate/contribute in weekly meetings to improve service
  • Comply with all Transdev Safety regulations
  • Assists with notifying appropriate personnel when serious incidents occur
  • Records and maintains late and cancelled service assignments
  • Assists with rerouting buses and adjusting bus headway’s in response to field conditions
  • Performs various administrative duties
  • Manipulate Scheduling software to maximize productivity
  • Identify problems, and recommend solutions
  • Communicate effectively orally and in writing

Qualifications

  • High School diploma
  • Knowledge of two way radio/Nextel/Walkie talkie or push to talk system
  • Scheduling software
  • Microsoft office skills
  • Paratransit or fixed route experience as a driver or dispatcher preferred.

Physical Requirements:

  • Must be able to work shifts or flexible work schedules as needed.
  • Majority of work is accomplished indoors and in air conditioned or well ventilated facilities
  • Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
  • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

 If you have any questions, please contact us at edna.dimalanta@transdev.com.  

 

For more information please visit our website at www.transdevna.com/careers
 
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

 

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

 

Drug free workplace

 

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check

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