Transdev

Customer Service Rep

US-NY-Astoria
2 months ago(10/4/2017 3:39 PM)
Requisition ID
2017-7253
Position Category
Customer Service/Call Center/Dispatch/Reservationist/Scheduler
Internal Code
#TOD
Internal Reference
TOD
Internal Code 3
Ind2
Company/Division
SuperShuttle

Overview

Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.

 

Curbside Ambassador performs a variety of functions to ensure that quality customer service is provided to each customer.

Responsibilities

  • Meets and greets customers.
  • Provides customers with directions and answers their general questions.
  • Loads and unloads luggage and other baggage for the customer.
  • Provides wheelchair assistance to customers.
  • Directs movement of buses.
  • Monitors on time performance.
  • Ensures compliance with all Airport rules and regulations and Transdev's standard operating procedures.
  • Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION:  High school Diploma or GED.

 

EXPERIENCE: Previous experience in a related field preferred.

 

LANGUAGE SKILLS:  Ability to read, write and communicate the English language, ability to read and comprehend instructions.

 

REASONING ABILITY:  Able to apply common sense understanding to help the customers and answer their questions.

 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to manipulate, handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel crouch or crawl; and smell. The employee is frequently required to lift up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

 

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly exposed to outside weather conditions.  The employee is regularly exposed to fumes or airborne particles.  The noise level in the environment is high.

 

 

 

For more information please visit our website at www.transdevna.com/careers
 
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

 

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

 

Drug free workplace

 

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check

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