Transdev

Operations Supervisor - Redding, Ca

US-CA-Redding
2 months ago(10/2/2017 12:42 PM)
Requisition ID
2017-7208
Position Category
General Managers/Assistant General Managers/Operations Managers
Internal Code
#TNA
Internal Reference
506
Internal Code 3
Ind1
Company/Division
Transdev Services

Overview

 

Transdev, formerly Veolia Transportation, is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.

 

The Senior Operations Supervisor will supervise Operators, Road/Lot Supervisors and Dispatchers. They will also assist Coach Operators with passengers and operations with special projects. The Senior Operations Supervisor will be the first line of management contact for the drivers. They will monitor and document the daily operation of the service with respect to safety, on time performance and quality of service and ensure that the operators are following the rules and procedures as directed.

 

The Senior Operations Supervisor will ensure that all routes are covered on a daily basis, and if needed, would cover any open route, as well as work with other road supervisors to assist passengers, assist operators in the performance of their duties, and promptly attend to roadside problems and any other duties that may be deemed necessary by the Operations Manager, office staff/Managers or General Manager.

 

Responsibilities

 

  • Weekly Supervisors/dispatchers scheduling.
  • Handles attendance reports for bus operators and supervisors/dispatchers
  • Fills in on supervisor/dispatcher shifts as needed.
  • Manages bus operator incident reports
  • Manages supervisors logs and other reports
  • Manages the supervisor vehicle fleet. 
  • Oversight of bus operator day off approvals
  • Handles bid line changes. 
  • Oversees bus operator bid line and vacation selections.
  • Coaching of bus operators and supervisors/dispatchers
  • Oversee DOT logs and other compliance issues.
  • Ensure that “World Class Service” is provided to customers and provide “hands on” assistance and information to customers of Transdev that utilize company services.
  • Dispatches replacement buses/operators for vehicles involved in accidents or incidents and buses and operators for special services.
  • Supervise and instruct bus operators with regard to safety, service, and scheduling.
  • Ensure schedule compliance.
  • Assure that all routes are covered utilizing appropriate vehicles, personnel, equipment, and information.
  • Make optimal use of company operating systems for the purpose of monitoring, dispatching, and improving on street service to the customers.
  • Monitor and enforce system for compliance with State and Federal regulations, Company policy, contractual obligations of clients and the Collective Bargaining Agreement.
  • Directly responsible to supervise and assist in special promotions, projects, and events if service is impacted at all.
  • Ensure a safe environment for the operation of service.
  • Responsible for the issuance of discipline in a timely manner and in accordance with established policies and procedures.
  • Partner with Human Resources, Training and Safety on employment and development decisions.
  • Investigates accidents, unusual occurrences, and complaints for the purpose of filing appropriate reports as well as providing direction for the future.
  • Generate accurate operational records for the purpose of reporting and analysis.
  • Ensures employee’s fitness for duty.
  • Provides conflict resolution in a union environment.
  • Responsible for filling open runs daily, notifying off duty operators, having supervisors drive, and projecting manpower needs.
  • Responsible to for reducing the use of overtime.
  • Coordinates and cooperates with maintenance personnel to ensure efficient bus allocation to meet revenue service requirements.
  • Responsible for the coordination of operational supervisor staff that are assigned to the Control Center, Field Operations or both.
  • Perform day-to-day dispatch services from the Control Center and various field locations.
  • Directly supervises bus operators and ambassadors. Carries out supervisory responsibilities including planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Accountable for all “Essential duties and responsibilities” listed above.

Other duties as assigned.

 

Qualifications

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.

 

Education and Experience Requirements:

  • High school Diploma or General Education Degree (GED) and two years transit related experience and/or training. College coursework preferred.

 

Knowledge, Skills, and Abilities Requirements:

  • Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence as well as reports. Ability to effectively present information one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Experience with word processing, spreadsheets, Internet software, e-mail, and/or database software preferred. Basic computer skills are required.
  • Class B or higher Commercial Driver’s License with Passenger endorsement. Must hold air brake endorsement preferred.
  • Must be able to read a map and possess knowledge of the service area.
  • Must be able to work flexible days and hours including weekends and holidays.
  • Must be hospitable, guest/customer service oriented, and be willing to serve the needs of passengers.
  • Must be able to operate the company vehicle without the use of DOT prohibited adaptations.

 

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to manipulate, handle or feel; reach with hands and arms; and talk or hear. The employee is frequently required to sit. The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The employee is occasionally required to lift up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, night vision, and ability to adjust focus.

 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles. The noise level in the environment is moderate.

 

 

For more information please visit our website at www.transdevna.com/careers
 
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

 

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

 

Drug free workplace

 

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check

 

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