Transdev

Dispatcher

US-NY-Astoria
3 months ago(9/12/2017 3:00 PM)
Requisition ID
2017-7106
Position Category
Customer Service/Call Center/Dispatch/Reservationist/Scheduler
Internal Code
#TOD
Internal Reference
TOD
Internal Code 3
Ind2
Company/Division
SuperShuttle

Overview

Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.

 

Overview: The dispatcher is responsible for ensuring on-time performance and optimum van utilization through efficient routing based on scheduled times and pickup locations. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Professionally communicate with Customers, Operators, Dispatchers, and Management team to ensure a smooth running dispatch operation.

Responsibilities

Key Responsibilities:

  • Route together all reservations based on scheduled times and pickup locations.
  • Ensure routes are put together in a clean tight fashion so that operators can make pickups within the allowed time to meet service standards.
  • Take incoming calls from SuperShuttle customers, hotel staff, and operators in a friendly professional manner.
  • Take incoming calls for new reservations. Below is a list of possible reservation types and is not meant to be an all inclusive list. Additional types of reservations may occur.
    • Access Van
    • Priority Hotels
    • Charters & Exclusives
    • ASAP – Reservations due within 1 – 120 minutes
    • Rez Central / guest reservations inquiries
  • Use tools to find addresses, quote fares, and find zip codes. Have the ability to read a map, check flights, and make necessary changes as needed.
  • Prioritize current/pending reservations to service reservations based on time, location, “Priority Hotels”, Exclusive, and Charters first.
  • Keep the Lead Dispatch and Operations Supervisor informed of all unusual situations as they occur.
  • Monitor Airport guest activity, send vans to and from the airport circuit as needed.
  • Maintain communication with supervisors, Airport Guest Coordinators, Operators/Drivers, hotels, and passengers as needed.
  • Answer all customer and or operator/driver inquiries/problems in a quick and efficient manner. (i.e. “Where’s my Van?”; Passenger No-Show; Operator/Driver needs directions; etc…).
  • Confirms all no-shows.
  • Handles all run deviation requests
  • Monitors available, unavailable, inbound, outbound, soon-to-clear vehicles to ensure proper coverage for available business.
  • Informs oncoming shift and relief dispatchers, lead dispatcher, operations supervisors of all important information (i.e. VOR, groups, problems, accidents, traffic, system issues, uncovered runs, etc…)
  • Maintain good attendance.
  • Adhere to all policies and procedures
  • Other duties as assigned.

Qualifications

Education, Licensing, and Certifications:

  • High school diploma, general education degree (GED); some college, degree preferred


Experience:

  • Two years of experience in dispatch, customer service, or related experience.


Skills and Knowledge Required:

  • Be able to build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.


Preferred Skills:

  • Maintain professional internal and external relationships that meet company core values.
  • Adheres to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within your department.
  • Proactively establish and maintain effective working team relationships with all support departments.
  • Maintain a positive attitude promoting SuperShuttle and its services.
  • Must be able to multi-task in a fast-paced environment.
  • Demonstrate ability to interact and cooperate with all company employees.
  • Ability to handle multiple and changing priorities.
  • Ability to work effectively, independently, and in a team environment.
  • Excellent communication skills verbal and written with the ability to prepare and submit reports.
  • Excellent basic business skills: Excel, Word, PowerPoint and Outlook.


Pre-Employment Requirements:

  • Drug testing and background check
  • Testing related to job requirements


For more information please visit our website at www.transdevna.com/careers
 
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check

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