Transdev

Correspondence Specialist

US-AZ-Tempe
2 months ago
Requisition ID
2017-6959
Position Category
Customer Service/Call Center/Dispatch/Reservationist/Scheduler
Internal Code
#TOD
Internal Reference
VTOD
Company/Division
Transdev on Demand (TOD)

Overview

 

SuperShuttle and Transdev, formerly Veolia Transportation, the nation's leading shared-ride airport shuttle, providing door-to-door ground transportation to more than 8 million passengers per year.

 

Overview: The Tempe, Arizona location of our National Customer Care Center Operations is seeking qualified candidates to fill our Email Correspondence Specialist positions. Work in a team environment and maintain a professional high-spirited attitude.  

 

This position is currently located in Tempe, AZ and will be relocating to Scottsdale, AZ effective May 1, 2017.

 

 

Responsibilities

Key Responsibilities:

The Email Correspondence Specialist is the subject matter expert on Email communication and support of ZTrip our mobile application. They are the key link between our company and customers with service feedback, refund requests, lost and found issues, and other sensitive concerns. Duties include:

  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
  • Have a highly developed sense of integrity and commitment to customer satisfaction.
  • Demonstrated passion for excellence with respect to treating and caring for customers.
  • Receives and responds to verbal and written direction from supervisory personnel.
  • Establishes personal contact with customers to resolve any outstanding issues including service, reservation, inquiries and billing issues.
  • Commits to performing job duties in a manner that ensures a safe work environment.
  • Willingly and cooperatively performs other related duties as assigned by management.
  • Willingness to work a flexible schedule and occasional overtime when needed.
  • Correspondence Specialist needs to have great attendance discipline, and can sometimes work extra hours to meet the flexible needs of the business.
  • Able to sit for up to 3 hours at a time while continously wearing a headset, talking to customers and simultaneously navigating and doing data entry into a computer.

Qualifications

Education, Licensing, and Certifications:

  • High School Diploma and/or GED

Experience:

  • One (1) or more years of experience in a customer service environment.

Skills and Knowledge Required:

  • Proven verbal and written communications skills in a fast paced, high volume correspondence and call environment. 
  • Excellent listening and problem resolution skills. 
  • Research ability and attention to detail is required. 
  • Good interpersonal skills.
  • Working knowledge of Microsoft Office Suite (Word and Excel).
  • Must be highly flexible and quality focused.
  • Must be a self-starter and work within the team dynamic.
  • Stays up to date with company polices and procedure changes.
  • Read, research and respond to Customers written communication.
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Strong decision making and analytical abilities.
  • Strong detail orientation and communication/listening skills.

 

Pre-Employment Requirements:

Drug testing and background check

 

 

 

For more information please visit our website at www.transdevna.com/careers
 
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

 

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

 

Drug free workplace

 

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check

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