Transdev, formerly Veolia Transportation, is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.
The Operations Supervisor oversee the day-to-day operations of the Fix Routes Service in the Field and office operations, a sixteen (16) hours / 7 days week operations: assists the Assistant Operations Manager and the Operations Manager in implementing departmental policies and procedures while ensuring maximum reliability and efficiency of run and route coverage. Ensures compliance of the instituted labor contract (CBA) and executes HR responsibilities; works with the Los Angeles Department of Transportation (LADOT) on various aspects of customer service and contractual terms; maintains system performance and assists with system planning; identifies potential issues by way of analyzing various reports and also through field observation.
Authority and Supervision of Others:
Span of control consists of supervising the bus operators; responsible for oversight of Dispatch/Radio and Scheduling in the absence of the Lead Supervisor; has extensive autonomy, discretion and independent judgement to decide when and how work is done by others.
Essential Job Functions:
Directs, monitors and maintains system performance
Tracks and analyses data for various reports
Performs tasks and completes projects as assigned
Essential Knowledge and Skills:
Two-year certificate in operations management, business management or other related field preferred or an amount of job experience equivalent to a two-year degree preferred
High School Diploma or GED and valid Commercial Class B CA driver’s license w/ Passenger, Air Brakes endorsement required
Must have the ability to prioritize, remember details, use experienced judgment, solve problems and be self directed
Must possess strong organizational and communications skills
Must be able to write clearly in a concise, correct manner and must be computer / tablet literate in word processing, excel, data base software and able to learn how to use other software (such as VDS, Syncromatics, Mobil-view, TAP System, GPS Mapping systems)
Must have an in-depth knowledge of transportation systems
Must be able to interpret and administrate contracts
Must have a thorough knowledge of Los Angeles and vicinity or the ability to learn
Must be able to operate a bus/shuttle/support vehicle and a radio/dispatch system
Must be able to handle crisis situations well
Strong and competent communicator
Demonstrated effective leadership capabilities
Confident and self-motivated
Comfortable taking and accepting responsibility
Able to delegate and work under intensive time pressures
Must be able to take a leadership role in solving problems and assisting the Assistant Operations Manager in fulfilling Departmental plans
Must have the ability to objectively investigate reports concerning operator related problems
Must be able to successfully pass a pre-employment physical examination including a drug test and criminal/employment background check
Tools, Equipment and Vehicles Used:Computer, printer, two-way radio, telephone, cell-phone, digital camera, measuring wheel, fax, automobile, Bus, Van, Car, lap top computer, Electronic Tablet
Unique Working Conditions:Work primarily conducted outside in any type of weather.
Candidate shall possess working knowledge of the transportation requirements of the Americans with Disabilities Act of 1990 (as amended) and other related legislation and regulations. Experience working with the elderly and disabled a must.
Work Environment: Ninety-five percent (95%) of the work performed in the capacity of this position may be outdoors. Lifting is required and never any more than twenty-five (25) pounds. The remaining five percent (5%) level of work may be performed off-site but never in unsafe or hazardous surroundings. The office is environmentally friendly and neither smoking nor artificial scents are permitted in the work environment.
Work Schedule: Position is full-time; work schedule may include nights, early mornings, graveyard, weekends, and holidays. Must be flexible and able to work non-traditional business days and hours
For more information please visit our website at www.transdevna.com/careers
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm
Drug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check
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